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DIY or Professional Management?

22/11/2016

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​Congratulations!  You have purchased your investment property, furnished it, connected the Internet and electricity and are ready to list it on AirBnB.  The big question is DIY (Do It Yourself) or get a professional Property Manager to take care of it for you?

As AirBnB’s popularity grows and matures, so have the numerous amount of ‘Hosts’ in Australia.  'DIY Hosts' are continually looking for ways to improve their guest’s experience whilst balancing the life balance of work / family/ leisure / hosting.

The novelty of making beds, cleaning toilets and responding to booking enquiries in the middle of the night soon wears off.  At a certain point a Host will often start asking themselves the question of ‘Is this something I can continue to manage myself or do I need to outsource the responsibilities of managing the property?’

The decision is often made based on the value for money a property manager may provide and the extra income that can be generated by a company working the listing on a daily basis to improve occupancy.  Relinquishing control over the property to free up time better spent with your family, friends or at work may also appeal too but be a hard call to make..

The majority of DIY Hosts do not have a background in Hospitality or Cleaning, however they have pride in presenting their properties at a high standard and welcoming guests with a smile.  This works well if the standards remain consistent and the enjoyment factor still remains.  The expectations of AirBnB guests are on the rise and it only takes a dirty coffee cup or a hair on a pillow case to bring in a bad review and crush your future bookings.  Putting your trust in another person to keep the level of cleaning and customer service standards up isn’t always easy.

When you consider all of the steps involved in the process of successfully Hosting a property on AirBnB the question of whether you should DIY or use a Professional really comes down to whether you are treating your property and the listing as a ‘Hobby’ or as an ‘Investment’.  If you are considering the management option, it costs nothing to have an appraisal conducted on your property and to have a conversation about different options.  
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